Refund policy

Returns & Refunds Policy
Returns Window
You can return your items within 14 days of delivery.
Eligible Conditions
To be eligible for a return, your item must meet the following conditions:
  • No Damage: Items must be undamaged, unused, and in their original packaging.
  • Inspection Required: Return funds will not be released until the item is received and inspected by our team.
Return Shipping Costs
  • Customer Responsibility: Customers are responsible for paying all return shipping costs.
  • Non-Refundable: Initial shipping fees and return shipping fees are non-refundable.
Refund Method
  • Original Payment Only: Approved refunds will be paid back exclusively to your original payment method.
How to Start a Return
  1. Contact us at admin@nocturnallyoccupied.com to request a return.
  2. Pack your item securely to prevent damage during transit.
  3. Mail your package to: 227 E King ST. Strasburg, VA 22657